Key Responsibilities and Role Overview

The Delivery Director-ServiceNow at Coforge is a leadership role requiring over 15 years of experience in IT delivery. This full-time opportunity offers candidates a chance to oversee complex ServiceNow implementation and infrastructure automation programs.

You will manage the entire delivery life cycle, establish governance models, set key performance indicators (KPIs), and maintain quality standards. There’s a focus on continuous improvement and operational maturity.

Collaboration with different technical and functional teams is significant. This ensures seamless delivery of ServiceNow and supports clients’ evolving needs. You will also advise clients on best practices and risk management.

Mentoring and growing high-performing teams, including architects, engineers and developers, is a core expectation. Direct involvement in pre-sales is limited to delivery feasibility and governance.

This role does not have revenue or sales targets. Instead, it offers pure technical leadership, leaving space for you to shape delivery strategies and outcomes.

Advantages of Joining Coforge

Leading large-scale ServiceNow transformation projects will enhance your expertise and professional growth. You will get exposure to global clients and advanced technologies.

The position at Coforge is ideal for those who want to focus on delivery excellence rather than sales. It allows for impactful contributions in leading multi-tower projects.

The highly collaborative environment helps you develop stakeholder management skills and gain valuable experience. You can also earn advanced certifications and grow within a trusted company.

Another major benefit includes mentoring teams and shaping their growth, which builds your leadership brand. You will play a major role in continuous improvement programs.

Overall, this role helps you expand your capabilities, delivering high-impact outcomes for clients while advancing your own career trajectory.

Potential Drawbacks

While there are many opportunities, the responsibilities can be intense with accountability for end-to-end delivery and quality control. This can mean a demanding work schedule.

Managing large teams and interacting with multiple stakeholders may lead to occasional challenges in communication and coordination.

As the role is focused exclusively on delivery, those who prefer blended sales and technical positions may find this limited in scope.

Moreover, the position’s high expectations for both technical and managerial expertise mean it may not suit candidates without robust delivery experience.

Lastly, keeping up with continuous process improvements and evolving technologies requires consistent learning and adaptability.

The Verdict

For seasoned delivery leaders with a passion for ServiceNow and complex projects, this opportunity with Coforge presents excellent growth potential and challenging work.

Applicants with strong communication, leadership, and program management skills will thrive. If you want to drive impactful programs and collaborate with top professionals, consider this position.

If you have a passion for delivery excellence and continuous team development, this could be a highly rewarding step in your career.